Policies

Shipping policy

Draft policy. Highlighted items are not yet confirmed. This draft has not been reviewed by a lawyer and should be reviewed before the store accepts real orders.

Where we ship

We currently ship to canadian addresses only. We are unable to ship outside Canada at this time.

Order processing

Orders are prepared for shipment within [processing time — to be confirmed] after payment is confirmed. Processing may take longer during holidays or busy periods; we'll let you know by email if your order is delayed.

Shipping methods and costs

Available shipping methods and their costs are always shown at checkout before you pay.

Standard shipping — $12.00 [rate — to be confirmed]. Estimated delivery: [estimate — to be confirmed]. Canadian addresses only.
Expedited shipping — $24.00 [rate — to be confirmed]. Estimated delivery: [estimate — to be confirmed]. Canadian addresses only. May not be available to remote areas.

Delivery estimates

Delivery estimates are provided by the carrier and are not guaranteed. Remote and rural addresses may take longer.

Tracking

[Whether tracking is provided for every order — to be confirmed]

Delays and delivery exceptions

Weather, carrier disruptions or incorrect addresses can cause delays. Please double-check your address at checkout. If a package is returned to us due to an incorrect address, we'll contact you to arrange re-shipment.

Lost, damaged, missing or incorrect orders

If your order arrives damaged, is missing items, is incorrect, or doesn't arrive, please contact us as soon as possible with your order number (and photos if something is damaged). We'll work with you and the carrier to make it right through a replacement or refund.

Questions

Email [support email — to be confirmed] or use our contact page.