Help
Frequently asked questions
9 questions
Ordering
How do I place an order?
Choose a product, select any options, and add it to your cart. Then open your cart and continue to checkout. Note: checkout is currently a demo and does not take payment.
Which payment methods do you accept?
Accepted payment methods: [Payment methods — to be confirmed]. These will be listed once a payment provider is connected.
Shipping
How much does shipping cost?
Shipping options are shown at checkout before you pay. Current options: Standard shipping ($12.00), Expedited shipping ($24.00). These are demo rates pending confirmation. See our Shipping Policy.
Where do you ship?
We ship to canadian addresses only.
How long does delivery take?
Order processing time: [Processing time — to be confirmed]. Delivery estimates will be listed per shipping method once confirmed with carriers.
Returns
Can I return an item?
Yes. The return window is 30 days. Full details are in our Returns & Refunds policy.
My item arrived damaged or incorrect. What should I do?
Please contact us with your order number and photos if possible. Damaged, defective, incorrect or missing items will be addressed regardless of the regular return window.
Orders
How do I track my order?
Use the Order Tracking page. Tracking is not yet connected; once it is, you'll be able to look up shipments there.
Support
How do I contact customer support?
Email [Support email — to be confirmed] or visit our Contact page.